After-Sales Policy

(Effective Date: May 5th, 2025  Last modified: April 30th, 2025)

1. Returns & Refunds

1.1 Eligibility

• 14-Day Return Window: Returns are accepted only if the product is unused, unassembled, undamaged, and in its original packaging. Returns initiated after 14 days of delivery are strictly disallowed.
• Defective Products:
  • Claims for defects (e.g., material flaws, manufacturing errors) must be submitted within 7 days of delivery via the Support Portal, accompanied by time-stamped photos/videos proving the defect occurred prior to use.
  • Seller reserves the right to reject claims lacking sufficient evidence or resulting from buyer negligence (e.g., improper assembly, exposure to conditions exceeding product specifications).

1.2 Process

• Pre-Approval Required: All returns require prior authorization. Unauthorized returns will be refused, and shipping costs will be billed to the buyer.
• Return Shipping Costs: Buyer bears 100% of return shipping fees, including customs duties and taxes. No prepaid labels are issued except for verified manufacturing defects.
• Restocking Fee: A 15% restocking fee applies to non-defective returns. Original shipping fees are non-refundable.

1.3 Non-Returnable Items

• Customized products (e.g., branded logos, bespoke sizing);
• Software-integrated items (e.g., IoT-enabled tent systems);
• Clearance/seasonal products marked “Final Sale”.

2. Warranty Terms

2.1 Limited Warranty

• 90-Day Warranty: Covers verified manufacturing defects in materials or workmanship. Cosmetic imperfections (e.g., minor stitching variations) are excluded.
• Warranty Claims:
  • Buyer must provide proof of purchase and defect evidence (e.g., laboratory test reports for material degradation).
  • Seller may elect to repair, replace, or refund at its sole discretion. Replacement parts may be refurbished or functionally equivalent.

2.2 Exclusions

• Damage from misuse, improper storage, accidents, or unauthorized modifications;
• Normal wear and tear (e.g., UV fading, zipper stiffness from dirt accumulation);
• Acts of nature (e.g., storms, floods) or lack of routine maintenance.

2.3 Warranty Repairs

• Buyer is responsible for shipping costs to designated repair centers. Seller covers return shipping only if the defect is validated.

3. Shipping & Liability

• Delivery Risks: Buyer assumes all risks of loss/damage once the product leaves Seller’s warehouse. Claims for carrier-related damage must be filed directly with the shipping provider.
• Customs & Taxes: Buyer is solely responsible for import duties, taxes, and compliance with local regulations. Failure to clear customs does not qualify for refunds.

4. Dispute Resolution

• Binding Arbitration: All disputes are subject to arbitration in Seller’s Jurisdiction under local Laws and related regulations. Class-action lawsuits are waived.
• Claim Limitations: Buyer forfeits all claims if not reported in writing within 30 days of delivery.

5. Policy Modifications

• Seller reserves the right to amend terms without prior notice. Continued use of the website constitutes acceptance of revised policies.

6. Transparency & Trust

• Clear Product Guides: Setup tutorials and care instructions available on the website.
• Review-Driven Improvements: Customer feedback is actively reviewed to update product designs and policies.